Here are the answers to some of the most common questions we receive about Upgrade Life Co, our products, and our commitment to value.
What is the mission of Upgrade Life Co?
Our mission is to provide a better lifestyle by making innovative health, wellness, and home solutions accessible to everyone, regardless of budget. We believe upgrading your life shouldn't require emptying your wallet.
How does Upgrade Life Co offer such value?
We focus on Value-First Curation. We skip the high retail overhead, expensive branding, and celebrity endorsements common with big brands, allowing us to source high-quality, innovative products and pass the significant savings directly to you.
What kind of products do you sell?
We sell transformative daily essentials across the whole home and family, including: Health & Wellness tools, Smart Home Solutions, Garden Essentials, and a comprehensive Pet Care section. We're upgrading life for the pets, people, house, home, garden, and more.
Are your products guaranteed for quality?
Yes. We stand behind our curated selection. We rigorously test and select items based on a high cost-to-value ratio to ensure you receive functional, durable, and genuine life-enhancing products.
How fast do you ship my order?
We aim for speed! All stock is shipped from our warehouses within 24–48 hours of purchase.
Do you offer free shipping?
Yes! We are pleased to offer Free Standard Shipping on all orders.
Will my whole order arrive together?
Not always. Due to variable stock levels across our warehouses, we may ship items in separate packages to fulfil your order and get your items to you as quickly as possible. You will receive tracking information for each shipment.
What if my shipment is delayed by the courier?
Once a package leaves our warehouse, external factors (like weather or carrier logistics) are beyond our direct control. However, we promise to assist you with tracking and communication to help resolve any courier-related issues.
What is your return policy?
We offer a 14-Day Money Back Guarantee. If you are unsatisfied with your purchase, you can return the item(s) within 14 days of receiving your package.
How do I initiate a return?
To start the return process, please reach out to our customer support team at info@lifesupportco.com.au within 14 days of receiving your package. We will provide you with full instructions.
Who pays for return shipping?
The customer is typically responsible for return shipping costs, unless the product arrived damaged or defective.
How long does it take to get a refund?
Once we receive and inspect your return, your refund will be processed promptly back to your original payment method.